Shipping policy

1. UK Shipping — Handmade Garments (Without Luxury Ostrich Feathers)

All Souliee pieces are handmade to order. For garments without luxury ostrich feathers, please allow 7–14 working daysfrom the date of your order for your item to be dispatched. UK shipping is £4.99.

Working days are Monday to Friday, excluding UK public holidays. You will receive a dispatch confirmation email with tracking information once your order has been sent.

2. UK Shipping — Luxury Ostrich Feather Garments

For garments featuring luxury ostrich feathers, please allow 20–30 working daysfrom the date of your order for dispatch. This extended window reflects the additional time and care required to handcraft these pieces to the highest standard. UK shipping is £4.99.

You will receive a dispatch confirmation email with tracking information once your order has been sent.

3. International Shipping

We ship internationally to the following countries at a flat rate of £15.99

Ireland (IE), Australia (AU), Canada (CA), France (FR), Germany (DE), Greece (GR), Hungary (HU), Italy (IT), Latvia (LV), Spain (ES), United Arab Emirates (AE), United States (US), Iceland (IS), Isle of Man (IM).

International delivery times will vary by destination and are in addition to the dispatch window above. Please note that customers are responsible for any customs duties, import taxes, or fees charged by their country's authorities.

4. Pre-Order Delays

We always aim to dispatch within the stated timeframe. In the rare event that your order is delayed, we will contact you by email as soon as possible with an updated dispatch estimate.

If you have not received a dispatch notification within your expected window, please contact us at [your email address]and we will provide you with a full update.

5. Your Rights: Cancellations & Refunds Due to Shipping Delays

We want you to shop with confidence. If your order is not dispatched within the timeframe stated at the time of purchase, you have the right to:

  • Cancel your order for a full refund before dispatch, at any time.
  • Request a full refund if your order has not been dispatched within the stated window and you no longer wish to wait.

To exercise these rights, please contact us at [your email address] with your order number. Refunds will be processed within 5–10 working days to your original payment method.

Under the UK Consumer Contracts Regulations 2013, you also have the right to cancel most orders within 14 days of receiving your item. Please refer to our [Refund Policy] for full details.

6. Tracking

All orders are sent with tracking. You will receive your tracking details by email once your order has been dispatched.

7. Lost or Damaged Orders

As every Souliee piece is individually handmade to order, we are unable to offer refunds for items lost or damaged in transit. However, we will always make it right — if your order arrives damaged or does not arrive within a reasonable time after the expected delivery window, please contact us at [your email address] with your order number and photos (where applicable ), and we will arrange an exchange as quickly as possible.

For any questions about your order, please don't hesitate to get in touch — we're always happy to help.